1) Information We Collect

We may collect the following types of information:

A. Information you provide to us

Name, email address, phone number

Business details you submit (ex: coaching niche, goals, budget, etc.)

Appointment details (date/time, answers to booking questions)

Messages you send us (email, SMS, forms, chat, etc.)

B. Information collected automatically

IP address, browser type, device type, pages visited, and basic usage data

Cookies and tracking technologies (see “Cookies & Tracking” below)

2) How We Use Your Information

We use your information to:

Respond to inquiries and provide requested information

Schedule and manage appointments/calls

Provide our services (marketing systems, CRM setup, automation, reporting, etc.)

Send appointment confirmations, reminders, follow-ups, and service-related messages

Improve our website, marketing, and user experience

Maintain security and prevent fraud or abuse

Comply with legal obligations

3) SMS Text Messaging (Important)

If you provide your phone number and opt in (or otherwise consent) to receive SMS messages, you agree we may text you about:

Inquiry follow-up

Appointment confirmations and reminders

Rescheduling notices

Service updates and related communications

Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP.
For help, reply HELP or contact us at [email protected].
Consent to receive SMS messages is not a condition of purchase.

Mobile Information Sharing: We do not sell or share mobile numbers, SMS opt-in data, or text message consent with third parties or affiliates for marketing or promotional purposes.

4) Cookies & Tracking (Analytics + Ads)

We may use cookies, pixels, and similar technologies to:

Understand website traffic and performance (analytics)

Measure ad performance and improve targeting (advertising tools)

Improve site functionality

These tools may collect information like device identifiers, browser data, pages visited, and actions taken on our site.

You can control cookies through your browser settings. Blocking cookies may impact some website functionality.

5) How We Share Information

We do not sell your personal information.

We may share your information only in limited situations, such as:

Service providers who help us operate our website and services (ex: CRM, scheduling, email/SMS delivery, analytics, hosting)

Legal requirements if we must comply with law, court orders, or enforce our rights

Business operations in the event of a merger, acquisition, or sale of assets (your data may transfer as part of that transaction)

We do not share SMS opt-in consent or mobile information for marketing/promotional purposes.

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.

7) Data Retention

We keep your information only as long as needed to:

communicate with you,

provide services,

maintain records for legitimate business purposes, and

comply with legal obligations.

8) Your Choices & Rights

You can:

Request access, updates, or deletion of your personal information (where applicable)

Opt out of marketing emails by using the unsubscribe link (if included)

Opt out of SMS anytime by replying STOP

To make a request, email: [email protected]

9) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Third-Party Links

Our website may link to third-party websites (ex: social platforms). We are not responsible for their privacy practices. Please review their policies separately.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12) Contact Us

If you have questions about this Privacy Policy, contact:

TandemDNA Marketing
Email: [email protected]
Website: https://tandemdna.com
Location: Syracuse, NY (Onondaga County)